Insanity is doing the same thing and expecting a different result — the Hoyts...
In an interesting confluence of circumstances, I responded to a battle cry for change in business and an experience of failure to change and the resulting poor customer experience. Earlier, business...
View ArticleGalen Hooks of LXD on dancing at TED
Creativity, innovation and inspiration comes in many forms. It doesn’t require a scientist or an inventor or an ethicist. Sometime, the sheer pleasure of being present to the thing you love doing most...
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Why acidlabs embraces the carbon tax
First, it’s really not a tax. It’s an initially fixed price system that ultimately transitions to a market mechanism. Next, despite the protestations of the rent seekers and the political opponents,...
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Stephen Collins — a philosophy of passion
It’s a bit about self-indulgent, but yesterday, The Canberra Times ran a feature on acidlabs’ founder, Stephen Collins, touching on his work, his passions and the creation of TEDxCanberra. It...
View ArticleWhy the tools are not the answer
I’ve worked with online communities in one form or another for most of the past 15 years. They’re a powerful thing. And, through the use of social media tools and social networks empowered by...
View ArticleOpen up and learn
I’ve just spent a week in Japan and Korea delivering workshops on design thinking to clients. I’ve been working alongside a new colleague, Mo Fox (she’s pretty awesome, you should check her out) who,...
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More “not invented here” — on design thinking and Australia
When I was on my recent trip to Japan and Korea, I came across an article in the Financial Times describing Australia’s reticence in adopting design thinking in business. The article itself is a...
View ArticleCore questions for service design
As a service designer, I’ve been involved in building the way a significant number of programs, products and tools hang together. And, as someone who works relatively often with government, where many...
View ArticleA thousand nos for every yes — the essence of design
Apple’s keynote pre-roll from the 2013 WWDC. The language in this video speaks powerfully to the designer in me. If design isn’t to appeal to people’s hearts as well as their heads, if we’re not...
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Shiny and new — why are these still words for government innovation?
Last Friday, I attended DesignGov’s event Towards a Unified Theory of Shiny New Things, largely as a catch-up on where open government, design thinking and government innovation are at in the...
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